 KSS
was incorporated in 1987 and aimed to procure
projects in air conditioning and fire protection
services through out Malaysia.
In line with our aspiration to improve the
quality and value of our works, KSS destined
to attain the ISO 9001:2000 certification
and it was achieved in March 2002. The scope
of registration is to supply, install, testing
and commissioning and maintenance of air-conditioning
and mechanical ventilation systems. With
this milestone, we assure our customers
benefit the best value of our professional
work quality.
In our aim to expand our services to our
customers and to broaden our customer base,
KSS had expanded in 2000 to venture into
area of building and civil contracts.
Committed to provide continues professional
work quality and service at the cheapest
cost and committed to continually improve
the effectiveness of the quality management
system.
KSS has established a network of
after sales service. These include offices
set up in strategic cities to serve customers.
E.g. Langkawi and Alor Setar. With teams
of expertly trained service technicians,
are able to provide prompt responses to
customer requests and complaints.
In order to compliment and improve customer
satisfaction, a customer relationship management
system simply called the 'CUSTOMER RELATIONSHIP
MANAGEMENT SYSTEM' (CRMS) is carefully designed
to increase the efficiency of our daily
operation. Besides compelling technicians
to response to customer complaints at a
specific time frame, CTS also allows technicians
to record and check warranty of services
installed, history of complaints and breakdown
calls, customer and vendor records and most
importantly to improve our service quality.
Area of our expertise: Mechanical engineering
works with specialisation in HVAC and Fire
Protection. We have extensive experience
in installation of air conditioning systems
in power plants. To name a few power plants
that we have undertaken: Kapar, Genting
Sanyen, Powertec, Segari. We also under
take air conditioning and fire protection
systems for schools, office and shopping
complexes, hotel as well as hospitals.
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